Having a little trouble with your Fiskars Spring Action Scissors? One of my pairs had a defective orange button. It would not stay in place, and every time I tried to cut material, it would fall forward and not work properly. I finally ended up taping it into place, but I was a little aggravated that I had paid good money for these scissors and they weren't operating like they should. The other problem I had was with my Rag Quilt Snippers. They had a little nick in them, and would not do the short clipping that needs to be done on a rag quilt. I think that is part of the reason I got so frustrated with those rag quilts. They are a lot of work!!
Anyway, I noticed on the back of the carton that they have a lifetime warranty. I contacted the company, and all they required of me was to send them a photo (through e-mail) of the scissors. They mailed me a brand new pair of Rag Quilt Scissors and a brand new pair of Spring Action Razor-Edged Scissors! Brand New! I told them about our group, and someone called me personally and said they would take care of it. He said that fleece is a killer for scissors and gave me a phone number of someone that can sharpen my older pair for me. The man lives in Georgia, so I haven't called him yet.
I have new scissors to use, and boy can I tell the difference. I bet I have cut close to 40 blankets with my original pair, and they really are getting dull when compared to the new ones. I got so excited that I cut out and tied another blanket last night.
If you want them to replace you scissors, contact them at: www.fiskars.com, click on customer service, and it will take you to the warranty page. It was sooooooo simple and now I have brand new scissors! I will look into sharpening the other ones as a back-up pair, because I'm sure I will wear these out too. I don't think they will replace them just because they are worn out. You can get a new pair if the orange button is slipping, or if you have something else wrong with the scissors.
Anyway, I noticed on the back of the carton that they have a lifetime warranty. I contacted the company, and all they required of me was to send them a photo (through e-mail) of the scissors. They mailed me a brand new pair of Rag Quilt Scissors and a brand new pair of Spring Action Razor-Edged Scissors! Brand New! I told them about our group, and someone called me personally and said they would take care of it. He said that fleece is a killer for scissors and gave me a phone number of someone that can sharpen my older pair for me. The man lives in Georgia, so I haven't called him yet.
I have new scissors to use, and boy can I tell the difference. I bet I have cut close to 40 blankets with my original pair, and they really are getting dull when compared to the new ones. I got so excited that I cut out and tied another blanket last night.
If you want them to replace you scissors, contact them at: www.fiskars.com, click on customer service, and it will take you to the warranty page. It was sooooooo simple and now I have brand new scissors! I will look into sharpening the other ones as a back-up pair, because I'm sure I will wear these out too. I don't think they will replace them just because they are worn out. You can get a new pair if the orange button is slipping, or if you have something else wrong with the scissors.
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