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Fiskars Scissor Information

6/28/2010

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Having a little trouble with your Fiskars Spring Action Scissors?  One of my pairs had a defective orange button.  It would not stay in place, and every time I tried to cut material, it would fall forward and not work properly.  I finally ended up taping it into place, but I was a little aggravated that I had paid good money for these scissors and they weren't operating like they should.  The other problem I had was with my Rag Quilt Snippers.  They had a little nick in them, and would not do the short clipping that needs to be done on a rag quilt.  I think that is part of the reason I got so frustrated with those rag quilts.  They are a lot of work!!

Anyway, I noticed on the back of the carton that they have a lifetime warranty.  I contacted the company, and all they required of me was to send them a photo (through e-mail) of the scissors.  They mailed me a brand new pair of Rag Quilt Scissors and a brand new pair of Spring Action Razor-Edged Scissors!  Brand New!  I told them about our group, and someone called me personally and said they would take care of it.  He said that fleece is a killer for scissors and gave me a phone number of someone that can sharpen my older pair for me.  The man lives in Georgia, so I haven't called him yet. 

I have new scissors to use, and boy can I tell the difference.  I bet I have cut close to 40 blankets with my original pair, and they really are getting dull when compared to the new ones.  I got so excited that I cut out and tied another blanket last night.

If you want them to replace you scissors, contact them at:  www.fiskars.com, click on customer service, and it will take you to the warranty page.  It was sooooooo  simple and now I have brand new scissors!  I will look into sharpening the other ones as a back-up pair, because I'm sure I will wear these out too.  I don't think they will replace them just because they are worn out.  You can get a new pair if the orange button is slipping, or if you have something else wrong with the scissors.

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